Australians are flocking to Bali as direct flights resume. Video / NZ Herald
After living in Bali for a month, Kiwi traveler Bree Robertson decided to celebrate by booking herself a romantic getaway to an eastern village.
The only problem is that when she arrived, she found that the whole villa had been abandoned for a long time.
“When you book an Airbnb in Bali and it’s an abandoned building,” Robertson wrote on a TikTok video that has since gone viral, with more than 3.5 million views.
“Completely overrun,” she added. “No one home. Broken windows.”
The accommodation Robertson had booked with his partner was inexpensive but received good reviews.
“The place was $80…and had great reviews,” she explained in the comments to the video. Not just on Airbnb, but also on other websites. However, these are from 2019.
“Airbnb also said the host had a one hour response time, so I assumed they were always open.”
After taking a two-hour scooter ride in the rain to the villa, the couple realized they had ignored what should have been a red flag.
The accommodation was not only falling apart but totally deserted.
“It was sad to see because it was definitely the place in the pictures, just in bad shape,” Robertson said.
After reporting the property to the Airbnb support team, they promised a refund and then removed the listing from their website.
Robertson said she was still confused about how such a misleading list could have come online. Especially after the website claims the host is online and responsive to guests.
However, the story is not unique. Other viewers said they were caught off guard, either by fake listings or those that closed during the pandemic without updating the listings.
“Ibiza is crazy right now. Half of the apartments/villas listed are fake. I had 2 bookings that were fake,” one person wrote.
“I always check for the most recent reviews,” wrote another. “If they are over a year old, I don’t book there.”
In response, Airbnb was sad to learn of Robertson’s experience.
“We were disappointed to learn of this experience and provided our support to the guest at the time, including a full refund,” an Airbnb spokesperson told The Post.
“We hold hosts to high standards and the listing is no longer on the platform. In the rare event that something does not go as planned upon arrival for a stay, our Community Support Team is available 24 hours a day, 7 days a week to help you.”